Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to the 365 abc website and its related services. By using the 365 abc platform, you are considered to have agreed to the terms described in this policy. You must be at least 21 years old to use this platform.

We believe transparency is the foundation of trust. This policy clearly states what data is collected, how and why it is collected, how long it is retained, and what your rights are. To learn about the general rules for using the site, please read our Terms and Conditions.

2. What Data We Collect

365 abc collects various types of data, divided into two main categories: information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide

Information you provide during account registration, verification, and transactions:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport details (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Communication content sent to the support team via live chat or email
• Any survey or feedback form filled in voluntarily

2.2 Automatically Collected Information

When you browse 365 abc, certain information is recorded automatically for technical reasons:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Pages visited, links clicked, and session duration
• Data from cookies and similar tracking technologies
• Referral source information (which page you came from)

3. Purpose of Data Use

365 abc uses collected data only for the specific purposes described below. Any use of data is limited to the purposes stated in this policy.

3.1 Account Management and Security

Data is used to create your account, verify your identity, protect your login, and prevent fraud. This data is essential for OTP verification and detecting unusual transactions.

3.2 Processing Financial Transactions

Your payment details are used to complete deposits and withdrawals successfully. This information is required for transactions via bKash, Nagad, Rocket, and bank transfer.

3.3 Customer Support

Our support team is available 24/7 in Bengali and English. Communication history via live chat or email is retained so your issues can be resolved quickly and effectively.

3.4 Platform Improvement

We analyse user behaviour to improve the site's design, game selection, and overall experience. This analysis is carried out using fully anonymised data.

3.5 Ensuring Responsible Gaming

By monitoring playing patterns, we identify risky behaviour and reach out when support may be needed. You can find our guidelines and self-exclusion options on our Responsible Gaming page.

3.6 Promotional Communications

If you have agreed to receive promotional messages, information about bonuses, special offers, and tournaments may be sent by email or SMS. You can withdraw this consent at any time.

4. Data Sharing and Third Parties

365 abc never sells your personal data or transfers it to third parties for commercial purposes. However, certain data may be shared in the limited situations described below:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These organisations follow their own data protection policies.

4.2 Technology Service Providers

Only the minimum data necessary to operate services is shared with game software providers (such as Evolution, Pragmatic Play, PG Soft, JILI) and other technology partners.

4.3 Legal Obligations

If we receive a valid order from a court or competent authority, data may be provided in accordance with applicable law. In such cases, we provide only the data specified in the order.

5. Cookies and Tracking Technologies

365 abc uses cookies to ensure the website functions correctly and to improve your experience. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site. They are used to maintain login sessions, store security tokens, and remember language preferences. These cookies cannot be disabled.

5.2 Performance Cookies

These cookies help us understand which parts of the site users visit and where issues occur. The data is analysed in a fully anonymous manner.

5.3 Cookie Controls

Non-essential cookies can be turned off from your browser settings. However, disabling certain cookies may limit some features of the site.

6. Data Retention Period

365 abc retains data only for as long as necessary. Retention periods depend on the type and purpose of the data:

• Account information: For the full duration the account is active and, after closure, for the period required by legal obligations.
• Transaction records: For the period required under financial regulations.
• Support communications: For a reasonable period after the issue is resolved.
• Analytics data: Retained long-term after being converted to anonymous form.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.

After the designated period, data is securely deleted or fully anonymised.

7. Data Security Measures

365 abc applies industry-standard technical and administrative measures to protect your data. The key elements of our security framework are described below:

7.1 Encryption

All data exchanged between the site and your device is protected by SSL/TLS encryption. Sensitive data stored in the database is also kept in encrypted form.

7.2 Access Controls

Only authorised personnel can access your data for specific legitimate purposes. All access is logged and audited regularly.

7.3 Two-Factor Verification

Additional security is provided through OTP verification for account logins and financial transactions.

8. Your Rights and Controls

You have certain fundamental rights over your personal data. 365 abc respects these rights and will make every effort to respond to your requests appropriately:

8.1 Right to Access

You can contact the support team to find out what information we hold about you. A copy of the data will be provided after identity verification.

8.2 Right to Correction

If information in your profile is incorrect or incomplete, you can request a correction. Some corrections may require re-verification of your identity.

8.3 Right to Deletion

After closing your account, you can request that your personal data be deleted, provided there are no legal obligations requiring its retention. However, financial transaction records must be retained for a set period as required by regulations.

8.4 Right to Opt Out of Marketing Communications

You can change your account settings or notify the support team at any time to stop receiving promotional messages.

9. Protection of Minors

365 abc strictly enforces a prohibition on providing services to anyone under the age of 21. Age is verified at registration, and identity documents may be requested in cases of doubt.

If we become aware that a person created an account while under the age of 21, their account will be closed immediately and the associated data will be deleted.

A note to parents — please use parental control software to prevent your children from accessing online gaming platforms.

10. Policy Changes and Updates

365 abc reserves the right to update this Privacy Policy when necessary. If significant changes are made, we will notify you in advance via your registered email or through the platform.

Continued use of the site after a policy update will be considered as acceptance of the new policy. We therefore recommend visiting this page regularly.

If you have any questions about this policy, you can look for answers in our FAQ section, or contact the support team directly.

11. Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please contact our support team: